26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17546 Someone from QLD thinks vodafone is im fed up at 28 Apr 2011 10:17:25 PM
i lived in coomera waters for 4 years i get no coverage in my house and intermitent one bar outside my house, as with most business these days they want your cash but dont want to invest it to make you happy they want to pass it on to share holders and pay their directers high wages, vodafone are globally No 2 in terms of subscribers they have no shortage of technical expertise or money to make it all work...........however they are very greedy
it seems today that large corporations run the world not governments who are in a good postion to punnish telecoms providers if they so wished
28 Apr 2011 10:38:21 PM: Vodafone are their own worst enemies

Have a look at the busy Telstra shop, and then have a look at the empty Vodafone shop. Business going like this can not last, and something will have to give.

29 Apr 2011 11:32:30 PM: yeah but most of the vodafone shops AREN'T EMPTY - Robina town center this afternoon, Crazy Johns had PEOPLE WAITING TO BE SERVED, similarly the "3" and Vodafone stores were quite busy too. In a nation full of stupid people like Australia, business like this not only lasts, but it actually THRIVES. Shareholders laugh all the way to the bank. The only thing here that gives are the dumb people who just put up with crap service and keep on paying their bills, on time, as demanded. This is so pathetic, and we wonder why we end up with politicians like Anna Bligh and the like, this country is so wonderful, but we have an epidemic of stupid people here, it's not funny it's sad (I have two kids who were born here, one knows this is the asshole of the world, as I've taken her to the states and back home to Switzerland, the other's confused. I don't know what I'd do if I didn't have dual citizenship and a means to escape to civilization, if Australian was my nationality with no other option, I don't know what I'd do, I'd probably join the ranks of those maniacs who kill themselves and their families or something. Quite sad really because we should have everything going for us, but the current state of affairs just makes me wonder and scratch my head.. WTF?
30 Apr 2011 11:36:20 AM: and the reason i love these posts is i have travelled to many european countries, America and the Asia Pacific countries. Thing is until recently australians havent been able to afford to travel so dont realise that we dont have to put up with this S#%T
30 Apr 2011 08:42:12 PM: there's good reason why we (Australians) have put up with this crap, and it's the same reason we don't typically get up in arms about other injustices: cause some Authority is there to identify the culprit and punish them.

However, in Vodafone's case, neither the ACCC nor the ACMA are not doing anything. You are absolutely right, normal ethical people are being totally rorted by Vodafone, and nothing has been done about it.

I reckon for every person who has complained there'd be 10 who haven't. Point is many many people are suffering from sh&% service. It IS someone's job to ensure that we don't suffer, and that's the ACMA. Why haven't they put ads on the TV telling ripped-off customers where to go (TIO)??? Probably cause they don't want 'more' complaints. Thing is, if they fail to do it then it's no different to turning your back to crime.

Evil prospers when good men do nothing. Thanks for nothing, ACMA!