26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17449 Someone from NSW thinks vodafone is at 27 Apr 2011 03:44:26 PM
Relieved that my contract has finally come to an end. Problems the minute I got the mobile broadband home. Called the tech support who were abrupt and extremely unhelpful. One guy from flat out refused to even return my calls or provide any assistance saying that the account number, sim number and mobile number was not correct?? Eventually rang back in frustration as I am not internet savvy and somebody else agreed to help me. It turned out the woman who sold the broadband had slotted the sim card into the device incorrectly - I had no idea. The first time i used the internet it worked fine. The second time it was slow and kept dropping out. A problem that I have persevered with all year. I have never once had full signal. The best is two bars and I agreed to this contract as I was told that I would get good signal. Even when it is supposedly connected and shows it is downloading a page it comes up repeatedly that internet explorer is not working, refresh page and it happens again and again. Or in the Vodafone Mobile Connect Screen data transfer becomes zero and even though it is connected, it is doing absolutely nothing. Many times I disconnect and reconnect again for the same thing to happen. For a year I have put up with this rubbish, paid my monthly account for crap reception in return. It's not right and clearly I am not alone. Wish I had the foresight to dispute this long ago and get out of the contract. Good riddance to Vodafone. I will be turning to Telstra. You get what you pay for.