Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17399 Someone from WA thinks vodafone is Charging GST at 27 Apr 2011 09:00:05 AM
Vodafone in MOMBAY are insisting that i pay GST on my $700 Cap Which brings me down to $636.36 before they start charging for Excess Calls including GST Their brochure states $700 and even in their AUSTRALIAN STORES they say you get $700 credit before being charged Mombay cannot put me through or WON'T put me through to Australia Their Website to check on your usage is 50% non available on most days When you are on a $69 Cap with $10 back for being a GOOD bloke and are supposed to be paying $59 which is $6.72 in GST on the $69 Cap and they are charging after $636.36 they owe the ATO a lot of money
27 Apr 2011 02:16:11 PM: You do realise you pay GST on each call, so you are getting $700. It's just it displays ex-gst is all. Also it's Mumbai, not Mombay and they can't put you through to Australia because there is no call centre here.