26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17357 Someone from SA thinks vodafone is Four complaints in one at 26 Apr 2011 09:26:31 PM
One: For all the money Vodafone wastes on sending apology letters, spend it on fixing the damn connectivity issues! Two: How does free SMS for one day help me when I'm on an unlimited plan? Three: All of my online gaming friends have given up playing against me as they are sick to death of me dropping out all the time. Four: Explain how I can be in the hold queue on one phone, yet after 20 minutes of waiting I use another phone to call Vodafone and get straight through??? I am in Morphett Vale. Hardly a rural area.
30 Apr 2011 09:20:09 PM: One: They are putting enormous amounts of money into installing 850 GHz towers in order to boost their service, however sending apology letters is a necessity in order to ensure their customers are away they're making mistakes but are doing their best to rectify them. Both are necessary to a working business. Two: If you aren't able to send an SMS then be more social and make a phone call, given you're on an infinite cap it wouldn't cost you a thing anyway. If it wasn't worth making a phone call for then it wasn't worth the worry. Three: It wouldn't be advised that you use your vodafone internet connection to play online games as the connection isn't designed for that sort of usage. Not only is the connection run through the mobile towers, but the device itself only runs up to (and this is if you have the more expensive device) 3 Megbits per second - compared to your average landline broadband running at up to 12 Megabits per second, you should have really done some research if that's what you were looking for in your internet. Four: The waiting queue for the call centre isn't exactly a 'line' as you're assigned to a group of customer care attendants rather than the next free person out of the entire centre, meaning the two calls would have been in different groups.