Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17250 Someone from NSW thinks vodafone is Fail!!! at 26 Apr 2011 06:56:10 PM
'3' Mobile is now owned but Hutchison Australia (Vodafone) and they have the same issues!
I once had $800+ taken out of my account (I had direct debit set up) incorrectly and never got it back. I had absolute rude pr**ks on the other end of the phone basically telling me where to go.
If we are a day late with a bill for either Vodafone or '3' they disconnect the service. But they constantly are in breach of their contract and we can't even end the contract for that reason? Stupid!
Finally, I used to work for a local debt collection company (in Wollongong) who exclusivley handle the contracts for both Vodafone and '3' and both companies advise all debt collectors to advise 'debtors' that it is not Vodafone or '3' resposibility if you have no reception, your phone doesn't work, basically any of the problems that happen.
We need to fight back against this!
I once had $800+ taken out of my account (I had direct debit set up) incorrectly and never got it back. I had absolute rude pr**ks on the other end of the phone basically telling me where to go.
If we are a day late with a bill for either Vodafone or '3' they disconnect the service. But they constantly are in breach of their contract and we can't even end the contract for that reason? Stupid!
Finally, I used to work for a local debt collection company (in Wollongong) who exclusivley handle the contracts for both Vodafone and '3' and both companies advise all debt collectors to advise 'debtors' that it is not Vodafone or '3' resposibility if you have no reception, your phone doesn't work, basically any of the problems that happen.
We need to fight back against this!