26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17135 Someone from NSW thinks vodafone is Very Fail at 26 Apr 2011 03:31:27 AM
I spent the train ride home on Anzac Day trying to access the web with my 3 broadband service. I could only open 2 web pages in 1 hour of train travel. The rest was spent switching on and off the phone and being frustrated having wasted an hour. I look over and see someone on an iPhone speedily using Google maps, which would take me 10 minutes to load up with 3 Mobile.

Then I come home and read all the comments on Vodafail, all the news articles about Vodafone/3 complaints, and naturally end up here.

I already have a dispute with 3 raised a day ago regarding their broadband service dropouts and sub par dial-up speeds. I was promised a call back and got none so I had to call them. Poor bloke in Mumbai sounds like the only person in the call center. He patches me through to the department, and then I hear a message "the hours we operate are between" and the phone disconnects. Bravo!

Can't wait until Wednesday. I've avoided the TIO for over a year but will finally give them a call to cancel my contract (which by the way I did a week ago through 3 Mobile and have waited for them to call me back in three locations to conduct their investigation - still waiting!).