26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16780 Someone from NSW thinks vodafone is As a secondary service Vodafone has been excellent!. at 13 Apr 2011 08:01:00 PM
We have been with Vodafone for over 5 years now. We are in regional NSW and can only get reception in the three rooms in the house. However, friends also have problems with reception with other carriers. We feel that we have had value for money. The free vodafone to vodafone option has been amazing. Such a great way to have long and frequent chats with children. Up until now our mobiles have been our secondary phone service with our landline being our Primary Service. I am now considering using the mobile service as the primary service because we are out and about more. I find myself in a very hard place. Telstra has great reception out here but I signed up for a 24mth contract with them for the home phone 6 months ago and have been gobsmacked at all the hidden cost and the impossible service, they never answer a question or resolve issues - can't wait for the contract to end. I have found Vodafone service and personal excellent and always honest but the reception in regional areas in not the best. They also have amazing plans. I am now having a look at the other contender - Optus/Virgin and their plans are not quite as good andin our area that their reception may only be marginally better.