26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16742 Someone from Somewhere else thinks vodafone is Pathetic at 10 Apr 2011 08:44:55 PM
*****Read this***
I have not received a satisfactory response at all. I have been following up for the past 3 months. All they do is keep making you running around stating that they need to look into it. They have not idea with regards to the seriousness on the situation. I have been a good customer for the past 5 years with Vodafone.

Sent: 08 March 2011 09:26
Subject: RE: ***Escalated Issue - Complaint# 164367205***

Good Morning Ms. Mundkur,

Appended mail refers; (9833518***)

I am writing to you as I do not have any option. This mail is being written twelve (12) days post my e-mail to the nodal officer. I have still not received a reply when your company states that I should receive a reply within three (3) working days. I am currently being faced with two (2) issues;

1) My incoming and outgoing is barred
2) I have been charged for a service that I have not utilised

I could write the issue again but I would really appreciate it if you could read the chain of prior mails before continuing reading my e-mail.

Reference #169740711
Further to the issues mentioned, I went to the Vodafone centre at Hypercity and the Vodafone rep confirmed that he saw the response to cancel the idata plan on my phone dated 5th October 2010.

I would appreciate it if you could look into this and have the matter resolved at the earliest as I am currently not able to keep intouch with my clients due to the services being barred. Just an overview, I have visited the Vodafone store 4-5 times in the last two (2) months and this is my third email to have someone look into this. For which I have not had a satisfactory response.

Thanks and regards,

Sent: 25 February 2011 19:22
Subject: RE: ***Escalated Issue - Complaint# 164367205***

Good Evening Mam,

I am writing to you because I am facing an inconvenience with my service provider. I have my Vodafone connection for the past five (5) years and term myself as a sincere and devout customer of Vodafone.

The issue I am facing is; On 3rd October 2010, as I was travelling outside the city, I requested for the idata200 plan to be activated. Post my return to Mumbai on 5th October, I cancelled the plan (for activation and de-activation I have sms messages to and from Vodafone). Additionally, I called Vodafone to confirm the cancellation and I was informed that it would be cancelled from the following billing cycle. I was OK with that.

My billing is generally very high on a month-to-month basis, and I generally pay more than what is required as I mostly make the payments late every month. So I continued making my payments and in the month of Jan 2011, I found out that my bill was extremely high, so I checked my bill and found out that I was charged for the idata200 plan from October till date.

I have had an iPhone for the past two (2) years and I frequently have been accessing the internet as I have a WIFI connection at home. The WIFI connection allows me to do everything I require as I have an unlimited package. The reason why I activated the idata200 plan is because I was travelling in October 2010 and got lost and needed directions. Outside home, I have no use for the internet.

I have gone to the Vodafone store in Hypercity a couple of time to make this complaint but they informed me that I require to send an e-mail to register a complaint. I have also called the helpline with the same result. However, post sending the e-mail I have not received a suitable response from them either.

My initial e-mail was sent on 15th Feb with a response received on 22nd Feb and my following e-mail was sent on 22nd Feb with a follow-up on 24th Feb and today is the 25th Feb and I am still awaiting a response. The customer service representatives and Managers have little or NO authority to review my case and provide a resolution.

I receive client calls daily and cannot afford to have my services de-activated as I may lose a lot of business. Mam, I am a genuine person and would not try to cheat anyone. The only reason I am writing to you I because I believe that you can do something about it and help me.

If you require any further details, you can call me on 9833518*** or e-mail me on

I appreciate your time in looking into this matter.

Thank you and regards,

Sent: 24 February 2011 18:10
To: 'Vodafonecare Mum'
Subject: RE: ***Escalated Issue - Complaint# 164367205***

Awaiting a response?

Sent: 22 February 2011 16:46
To: Vodafonecare Mum

Subject: Re: ***Escalated Issue - Complaint# 164367205***

Hi - This email does not answer any of my questions.

Please help me understand. I am available on 9833518*** if you have any further questions.

On 22-Feb-2011, at 4:20 PM, Vodafonecare Mum <Vodafonecare.Mum@vodafone.com> wrote:


Dear Mr. Pereira,

Thank you for your email dated 16/02/11, regarding for your Vodafone number 9833518***.

We tried contacting you on your Vodafone number 9833518*** and your Alternate number 28643859 but were unable to speak with you.
Mr. Pereira, we wish to inform that Vodafone live and Vodafone mobile connect are the core services, same as the STD and the SMS services.
However this does not include usage of certain applications like YouTube, video/ music streaming (e.g. Music Junction), tickers on HTML sites, handset applications and MMS which uses Vodafone Live! as access point and will be charged @ 10/10KB. These charges are applicable over and above the data plan.
If the handset has applications which auto refresh /update by connecting through the WAP gateway (Wireless Application Protocol) i.e. VL, will be charged accordingly. The settings for these applications are pre defined on the handset by the manufacturer.
We confirm that we have checked your bill dated 18/10/10 to 18/01/11 and confirm to you that the Gprs usage charges charged are indeed accurate.

We will be unable to reverse the charges as they are charged correctly.

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Vodafone Care
Contact numbers
For Enquiries : 111 or +91-9820098200
For Complaints / Requests : 198 (toll free)
Fax number : +91-22-66661200
E-mail : vodafonecare.mum@vodafone.com
Website : www.vodafone.in


-----Original Message-----

Sent: Wednesday, February 16, 2011 12:46 AM
To: Vodafonecare Mum (MUM)
Subject: ***Escalated Issue - Complaint# 164367205***


I am writing to you as I am facing an issue with my billing.

From the month of October 2010 I am being charged with GPRS for the
idata200 plan that is activated on my number. I requested for this
plan to be activated on 3rd October 2010 and then requested for it to
be cancelled on 5th October 2010. From 5th October onwards this plan
was supposed to be cancelled and not active on my number.

However I recently found out that the plan is still active on my
number and I am being billed for it since October 2010.

PLEASE NOTE: I have a WIFI connection in my house and I check my mail
and surf the net on my iPhone. I have had this connection since
October 2009. I do not know why is Vodafone charging me with this plan
when I cancelled it in October 2010. If you like I can send you copies.

I also have the SMS I sent to Vodafone for the cancellation of the
idata plan on 5th October and the conformation SMS from Vodafone on
the same day stating that the plan was cancelled.

I request to validate my billing from November till date and have the
charges reversed as they have been incorrectly been billed to me.
Total charged is INR 8,265 after deducting the free mb.

I will escalate this to the highest level if I have too to have this
issue resolved.

Please call me on 9833518*** or email me on if
you have any questions.

Thanks and Regards,