26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16737 Someone from NSW thinks vodafone is fairly bad at 10 Apr 2011 10:52:25 AM
Their plans are over the top on the amount they charge. $1.14 for a call that last 1 second and their pre-paid customers get a rate which is 50% less. It's actually good value to use pay phones to make a call. Their MMS system took 2 hours to deliver a message from a family member. Don't worry though, I got charged for receiving it even though I have a data plan. Horrible reception on the trains down from Illawara to Wollongong. Optus at least gets enough reception for a SMS.

I regret signing up to a new Vodafone contract. When this one runs out, I am going back to pre-paid and switching companies to find a better plan. I don't want the phone and a large bill. I want the average phone and cheap call rates.