26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16682 Someone from Somewhere else thinks vodafone is An epic fail of a company at 5 Apr 2011 07:36:54 PM
Well, I live in Wellington NZ. But rest assured, Vodafone here sucks more than Vodafone in Aus.

My first pain point is their coverage. I live 10 mins drive from the CBD, yet my phone drops calls on a regular basis. Many calls to customer service have done nothing to remedy the problem, so now I (sadly) accept it as part and parcel of the Vodafone experience. Next pain point is around mobile data - Jesus, I have an old 14.4kbps modem that could download data faster than the Vodafone 3G network. Not to mention the overinflated price ($0.10 per kb!)

My last gripe is the iPhone plans here in NZ. I mean, holy shit, $250 a month for 600 mins, 600 texts, and 1GB of data? They are having a laugh at the expense of their customer base!!! Who in their right mind is stupid enough to pay that much per month in phone bills?

You Australians should consider yourselves lucky to have several mobile providers who not only give you a variety of plans/mobiles to choose from, but also keep the marketplace relatively competitive. Here in NZ, we have 2 Degrees, Telecom and Vodasuck, all of whom have perfected the art of gouging their customers.

That is all I have to say... Peace out!
8 Apr 2011 07:10:17 AM: There are a few other (supposed) mobile phone companies around, e.g. Black&White, BUT in reality they simply sub-contract plans from the main three. 2Degrees also has the problem that they use Vodafone's network in areas where there isn't yet any 2Degrees equipment.