Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16554 Someone from ACT thinks vodafone is Its the 'Charlie Sheen Winning' of all fails. at 1 Apr 2011 10:37:41 AM
(1) Cant seem to connect for about 70% of the time I try to call. There's no ring tone, I hear an awkward silence and then an abrubt disconnection. I was for a couple of months, immediately trying to redial and call again until I noticed in my bill that I was being charged a connection fee and an average 6 seconds of talk time (cleverly billed in 30 second blocks) for each of these failed connections. Thats around 60c per vodafail. I could tell it was for the failed connections as I found repeated instances in my bill where I had dialled the same number 4 or 5 times in a 20 second period each call for around 6 seconds. When I spoke to the guy in the Vodafone shop he told me that I shouldnt worry as even with these incurred costs I was no where near my cap. The fact that the reason I was no where near my cap was because I could never actually connect to anyone I was trying to call seemed lost on him.
(2) Cant get SMS's out. I keep getting a fail message and asking me to re-send. I also dont get new text messages unless someone calls me or miraculously I manage to get through to someone (this seems to wake up the network in regards to my phone).
(3) In the middle of Canberra's CBD I cant get bars....repeatedly.
(4) In remedying this Vodafone both in the stores and on the phone ask me to do really techincal things like .....wipe my sim card, or blow on it. Have had the sim replaced and still no joy.
Am now thinking of contacting the ombudsman.
Any thoughts?
(2) Cant get SMS's out. I keep getting a fail message and asking me to re-send. I also dont get new text messages unless someone calls me or miraculously I manage to get through to someone (this seems to wake up the network in regards to my phone).
(3) In the middle of Canberra's CBD I cant get bars....repeatedly.
(4) In remedying this Vodafone both in the stores and on the phone ask me to do really techincal things like .....wipe my sim card, or blow on it. Have had the sim replaced and still no joy.
Am now thinking of contacting the ombudsman.
Any thoughts?