26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16394 Someone from VIC thinks vodafone is Semi-fail at 23 Mar 2011 01:03:02 PM
Just received an early upgrade offer from Vodafone and thought, "Wow, they're doing something to make up for the pain lately". Turns out it's an offer in conjunction with Nokia only so I can only upgrade free if I take a Nokia. Given that the best Nokia smartphone option, the N8, is way behind the competitors it's really not much of an offer. I would think it's better to not give people a "special offer" when it's such a mediocre one.
26 Mar 2011 09:09:14 AM: At least Vodafone are offering an early upgrade at month 16 onwards and a waiver off your contract, let's see optus do that
30 Mar 2011 12:50:31 AM: At least Optus offer a service, Vodafone do not.
31 Mar 2011 08:13:48 PM: Actually NO they don't
1 Apr 2011 08:03:49 AM: Vodafone are only offering the early upgrade to entice angry customers into being stuck with them a further 24 months. I got a letter offering me to early upgrade to the N8. Crap phone (in my opinion). HELL NO! My contract expires in August, thats when im leaving... And i thought Telstra was bad?? How wrong was I?