26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16356 Someone from ACT thinks vodafone is mobile broadband and bill at 19 Mar 2011 11:16:55 PM
Oh, I didn't know about this untill today!! I should know this site much earlier...I got an offer about mobile broadband from vodafone last December. According to the offer, i could switch from 3 mobile to vodafone for one month free. But i couldn't connect vodafone mobile broadband at all, though i can connect 3 mobile without any troubles...Then, i terminated my business with vodafone February 2011, but they still send me a bill!!! Why??? It is totally unbelievable...Furthermore, whenever I visit vodafone shop, i must wait for long long hours.... What should i do???
20 Mar 2011 11:13:52 AM: Check out the How To Complain tab at the top of the page, it appears the TIO is your next step.

Vodafail.com Moderation Team
20 Mar 2011 12:01:57 PM: I have suffered from this for so long by myself!!! OK, i will check TIO!!! Thank you very much!!!!!
22 Mar 2011 04:55:42 PM: I submitted my complaint to TIO on Sunday. Today I visited vodafone to tell them that I submitted my complaint to TIO and I will withhold the payment. Then, the vodafone staff kindly checked my account and told me that I don't need to pay the bill. I guess my complaint is resolved, though I have not yet got contacted by a resolution department within vodafone... I hope vodafone will not send me a bill anymore. When I get contacted by a resolution department within vodafone, I will post here again. Please keep your fingers crossed...
31 Mar 2011 10:41:44 PM: Yay! Today I got a phone call from vodafone resolution department and could confirm that there is nothing i have to pay to vodafone! Just in case, I wanted to get a written confirmation. So, I asked the staff to email me about it,then I got it. I will keep it as a record. Also, I will get my money back! It will take about a week to get the refund money into my bank account. I need to be patient for some more days. I will keep you updated.
2 Apr 2011 04:05:39 PM: Hooray!!! Today, I found the refund money from vodafone in my bank account!!! I am so happy, because I can finally be free from vodafone!!! Yay! Thank you very much, vodafail and congratulations for the award!!! Yay, Yay, Yay!! Before I knew vodafail, I was completely at a loss what to do, all alone... I am a foreigner in Australia. I was really lucky to find vodafail!!! Thank you vodafail, again and again!!!