26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16333 Someone from NSW thinks vodafone is Vodafone fail to do anything right.. at 16 Mar 2011 11:45:09 PM
I cancelled my contract a montb ago all fees waved except februarys bill. I recieve two texts and an email stating $1117.16 is to be paid on the first of April. I had agreed to send the handset back and pay the bill to wave all fee's...

Calling customer care the man on the phpne (on my fourth try of being hung ip on) tells me that their cal director sent me to the wrong place so I am placed on hold for another 30 mimutes. FINALLY, get through to someone and explain my situation.. Apparently they have to request to see if the handset I sent back actually reached vodafone! WHAT THE FUCK??? SHOULDN'T OF THIS BEEN DONE IMMEDIATELY ON ARRIVAL TO AVOID THESE TYPES OF SITUATIONS FAR OUT VODAFONE YOU HAVE 5 DAYS TO CALL ME BACK LIKE PROMISED OR I AM RINGING THE TIO! I AM NOT PAYING $1117 TO YOUR SHITTY TELECO COMPANY WHEN YOU ROBBED ME $79 A MONTH FOR A YEAR!
17 Mar 2011 12:59:33 AM: Did they send an envelope to you to return the handset?

Do you still have the tracking label? if so check with Aus Post to ensure it arrived.

But agree, the TIO may be your only solution.

Vodafail.com Moderation Team