26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16217 Someone from QLD thinks vodafone is A JOKE!! at 9 Mar 2011 12:26:55 PM
HOW RIDICULOUS IS VODAFONE!!! I JUST GOT SMACKED WIF A 400$ OWING BILL WHEN I HAD ALREDY PAID ALL MY BILLS THEY EVEN HAD RECORDS OF ME DOING SO, THEY HADNT EVEN SENT ME OUT A BILL FOR FEB NOR MARCH AND THEN THEY HAVE THE HIDE TO SAY I OWE THEM MONEY AND THAT IF I DIDNT GET A BILL I SHUD OF RANG THEM, LAST TIM EI CHECKED IT ISNT MY JOB TO SEND BILLS AND WHAT NOT THATS VODAFONES JOB! THEY THEN OVER CHARGE ME WHICH WASNT IN MY CONTRACT! SHIT SERVICE AND RECPETION, THE STUPID A*****E I JUST DEALT WITH LESS THAN 5 MINITS AGO THOUGHT IT WAS HILAROUIS TO MAKE A GIRL CRY AND THEN HANG UP ONE ME! WAY TO TREAT YUR CUSTOMEERS VODAFONE, I HAVE LESS THEN 6 MONTHS TO GO WIF VODA AND I CANT WAIT TO LEAVE THEM! I TELL THEM ALL THE TIME I AM NEVER COMMING BACK TO THEM AND THEY DONT EVEN GIVE A SHIT. AND ALSO ANOTHER COMPLAINT LAST YEAR IN SEPTEMBER TIME THEY HAD TAKEN OVER $350 WORTH OF MONEY OUT OF MY ACCOUNT WIF OUT MY CONSENT AND THEN TOOK 3 MONTHS FOR THEM TO PUT IT BACK!