26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15716 Someone from NSW thinks vodafone is Billing and customer service at 18 Feb 2011 11:46:18 AM
Well, I was with Vodaphone and a pre-paid customer. Called up adnd signed up for a 24 month contract. All was going well. Phone arrived, number transfered and then - 'your credit is low'? Why I ask myself as I'm on post-paid???


Called voadphone - spoke to four people who ask me the same questions then transferred me then the last person didn't wnat to help and cut me off!! Lovely. So, I've either got a free iPhone out of vodaafail or sometime soon I hope to be connected to the service I have paid for. Eihter way - I suggest Vodafone spend less money on the Aus cricket team and more on customer service!
20 Feb 2011 01:43:08 PM: You need to call to switch your number to postpaid... They don't switch it till you tell them to