Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
|ACT (1140)||Everywhere (19206)||NSW (7557)||NT (170)||QLD (3578)||SA (987)||Somewhere else (224)||TAS (242)||VIC (3573)||WA (1735)|
15699 Someone from NSW thinks vodafone is no better than a pidgeon at 17 Feb 2011 06:54:11 PM
Well,they only took over 10 hours to make a no-brainer decision to issue a blanket sms advising recharge prepaid was down and a second sms minutes later advising all low cred prepaid have "free" national calls for the duration of the problem. These messages came through at 17:40 est. way after business closed for the day for most people, after 1,000s of customers joined the queue, but and I may just be a little cynical here but, after the media had got on to it but before the 6pm news. This may be bs or it may not be but I was told by a vodafone rep. that the voda service had gone right to the dogs since they bought and imported "3"'s customer database without adequate upgrades to Voda's infrastructure. When I first got their wireless mobile net, the software had been written over 12 months before and was useless, I phoned got Cairo and they said they would send me the s/ware update and to go to a voda store to get it. The voda manageress threw me out, lol, of the shop because after they told me they had NO access to the net generally, that as they had emailed me the upgrade that was their duty discharged, when I asked how I should access my email without net access she told me that I should try to find a friend or family member to download it for me- sure! I looked and the upgrade was only a mere 70 megs!!! yep! 70 megs, well it didn't work, did it. Altogether that month I spent almost 60 hours in Cairo (where their call centre was then)(not a joke) with phone monkeys trying to send this I.T. grad back to kinders. In the end I threatened then with TIO if they didnt courier another dongle to me the next day. The net now works but is no better than, and sometimes worse, than the dial-up I had had. The small saving grace was I never have to deal with the insects at Telstra re a landline any longer. Surely pidgeons could be more fun, with small monkeys on small dogs for local messages. A new era in 21stC communication.