Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15688 Someone from ACT thinks vodafone is epic fail at 17 Feb 2011 01:24:23 PM
After being with Voda since 1999, and in all that time only had 2 issues.
Now, since resigning with them in November, I've already called them twice, both with billing issues - one for charging me a month in advance, which wasn't in the contract, or advised by the shop staff who were too busy trying to find music they wanted to listen to in the store ... The other for not emailing the bill to me, and then wanting to charge me $5 to click a button to reissue it - i then received the bill once a day for the next 3 days, lets see if they charge me for it ...
Add to that calls dropping out, slow if any data flow i'm starting to think a piece of string tied to a can would work better ...
Now, since resigning with them in November, I've already called them twice, both with billing issues - one for charging me a month in advance, which wasn't in the contract, or advised by the shop staff who were too busy trying to find music they wanted to listen to in the store ... The other for not emailing the bill to me, and then wanting to charge me $5 to click a button to reissue it - i then received the bill once a day for the next 3 days, lets see if they charge me for it ...
Add to that calls dropping out, slow if any data flow i'm starting to think a piece of string tied to a can would work better ...