Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15492 Someone from NSW thinks vodafone is Totally at 11 Feb 2011 02:20:38 PM
When I first started with Vodafone they disconnected my old service and then sent me my phone and USB - however they neglected to send any sim cards. After many phone calls and several attempts I finally received them - in the meantime I was 4 days without any service at all.
I have been with Vodafone for several months and have an ongoing frustration of calls failing, calls dropping out or no coverage at all. I also on occassion haven't received calls but much later have been notified of a missed call. I do not have a land line and wouldn't want to depend on this service if ever I had an emergency. I want out out of my contract as I am paying for a service that is virtually non-existant.
I also have a USB Modem (part of a combo plan) for the internet and have always had Poor or very poor signal when I have used it from my home. For the last 10 days I haven't been able to connect to the internet from home and have to go to the local library for several hours each day to use their internet. My USB Modem also works when I am at the library. I'm doing more work from home now and I have no internet service.
I phoned this morning to lodge my complaint with technical difficulties and was advised they could only help me if I had another phone I could use so they could call me back on that while they guide me through "trouble shooting" with my phone. My phone is the only one in the home and its a huge inconvenience to have to go and find someone elses to use. Surely there must be a better way of sorting it out. I was also told I could go to a local Vodafone store and they could phone me there!
I have been with Vodafone for several months and have an ongoing frustration of calls failing, calls dropping out or no coverage at all. I also on occassion haven't received calls but much later have been notified of a missed call. I do not have a land line and wouldn't want to depend on this service if ever I had an emergency. I want out out of my contract as I am paying for a service that is virtually non-existant.
I also have a USB Modem (part of a combo plan) for the internet and have always had Poor or very poor signal when I have used it from my home. For the last 10 days I haven't been able to connect to the internet from home and have to go to the local library for several hours each day to use their internet. My USB Modem also works when I am at the library. I'm doing more work from home now and I have no internet service.
I phoned this morning to lodge my complaint with technical difficulties and was advised they could only help me if I had another phone I could use so they could call me back on that while they guide me through "trouble shooting" with my phone. My phone is the only one in the home and its a huge inconvenience to have to go and find someone elses to use. Surely there must be a better way of sorting it out. I was also told I could go to a local Vodafone store and they could phone me there!