Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15476 Someone from WA thinks vodafone is tBIG FAT FAIL>>> at 10 Feb 2011 10:55:59 PM
I got fed up with no signal in the centre of Perth CBD which has been ongoing for me for the last six months. I took my complaint to Vodafail and they told me to change SIM, didnt work. Change handset, didnt work, report anytime that I didnt get a signal and where, did that for three weeks. Only to be told, yes we do seem to have a problem dont we!
I then started losing my patience and trying to get out of my contract. I was told on Monday that they have recognised a problem in Perth and they are planning to fix this by June (didnt specify which June btw). I then decided to take the initative. I ported my number to Telstra after complaining to the TIO (ombudsman). Informed Voda... only to be told that I hadnt spokent to the contracts team (which I have, a Sunil and also a Lionel). They then informed me (BTW it was Lionel) that I would have to pay 300 dollars to cancel. I informed that I had a complaint with TIO and that while this was in play the account was in dispute and that they cannot charge me until any resolution. At this point they then said OK we will half the amount to 150 bucks. I said nope as I was aware of other customers who broke there contract for free.
Sorry this is a long post and I will see what happens now but I am going to refuse to pay
I then started losing my patience and trying to get out of my contract. I was told on Monday that they have recognised a problem in Perth and they are planning to fix this by June (didnt specify which June btw). I then decided to take the initative. I ported my number to Telstra after complaining to the TIO (ombudsman). Informed Voda... only to be told that I hadnt spokent to the contracts team (which I have, a Sunil and also a Lionel). They then informed me (BTW it was Lionel) that I would have to pay 300 dollars to cancel. I informed that I had a complaint with TIO and that while this was in play the account was in dispute and that they cannot charge me until any resolution. At this point they then said OK we will half the amount to 150 bucks. I said nope as I was aware of other customers who broke there contract for free.
Sorry this is a long post and I will see what happens now but I am going to refuse to pay