Dear visitor,
Since its inception Vodafail.com has made a significant
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Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
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Until next time,
Adam Brimo
Share Your Pain
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15288 Someone from QLD thinks vodafone is very at 6 Feb 2011 09:30:51 PM
Personal details removed
7th Feb, 2011
To: Vodaphone Device Return
Bright Point Australia
Warehouse B
1 Garden Road
Melrose, NSW 2085.
Like many other people whose Vodaphone hand held devices have been causing them considerable inconvenience, I finally lost patience and decided to ditch your service and look for something a bit more reliable. So I went to a Vodaphone store at a Brisbane shopping centre and asked if I could pay my account and hand in the hand set.
The person there, while being very helpful, said they couldn't accept the device but all I had to do was ring 1300 650 410 and request that a satchel be sent to my house. I could then simply drop the device into the satchel, and then into the post box.
I rang the number and, after getting the usual run a round from that brainless bimbo answering machine, was switched thru to India where I spent the next hour or so trying to find out how to get the satchel. They were extremely reluctant to give out this sensitive information and several times during the long rambling discussion, I was asked who had given me the phone number and the information on how to request a satchel. I got the faint impression that, if they found out who it was, then that persons future career prospects at Vodaphone may not be too rosey.
The fellow at the other end of the line then attempted to steer me thru a complicated series of steps that may solve the problems I was having. But all to no avail. Eventually he conceded defeat and said he'd transfer me to Technical Support. However, during his attempt to do this, we got cut off.
After a suitable period of time had elapsed, I called the number again and after another skirmish with the bimbo talking robot, was switched thru to India where I asked the fellow on the other end if Vodaphone actually had a postal address in Australia.
Why do you want to know? he asked, rather pompously and suspiciously.
At this point I was becoming rather dangerously close to losing my temper and told him, in no un certain terms, that I wanted the address so I could send them a letter and it was none of his business anyway, as it was simply his job to be of service to his employers customers. This had the desired effect and he suddenly blurted out the address.
So, please find enclosed the mobile phone. Also could you email my last months account to me so I can pay it and that will be the end of our association. I'll send a copy of this letter to you by email if I can find an email address to send it to. I daren't risk another one hour chat on the phone with someone in India so I'll probably hopefully get it off your web site.
(Personal details removed)
7th Feb, 2011
To: Vodaphone Device Return
Bright Point Australia
Warehouse B
1 Garden Road
Melrose, NSW 2085.
Like many other people whose Vodaphone hand held devices have been causing them considerable inconvenience, I finally lost patience and decided to ditch your service and look for something a bit more reliable. So I went to a Vodaphone store at a Brisbane shopping centre and asked if I could pay my account and hand in the hand set.
The person there, while being very helpful, said they couldn't accept the device but all I had to do was ring 1300 650 410 and request that a satchel be sent to my house. I could then simply drop the device into the satchel, and then into the post box.
I rang the number and, after getting the usual run a round from that brainless bimbo answering machine, was switched thru to India where I spent the next hour or so trying to find out how to get the satchel. They were extremely reluctant to give out this sensitive information and several times during the long rambling discussion, I was asked who had given me the phone number and the information on how to request a satchel. I got the faint impression that, if they found out who it was, then that persons future career prospects at Vodaphone may not be too rosey.
The fellow at the other end of the line then attempted to steer me thru a complicated series of steps that may solve the problems I was having. But all to no avail. Eventually he conceded defeat and said he'd transfer me to Technical Support. However, during his attempt to do this, we got cut off.
After a suitable period of time had elapsed, I called the number again and after another skirmish with the bimbo talking robot, was switched thru to India where I asked the fellow on the other end if Vodaphone actually had a postal address in Australia.
Why do you want to know? he asked, rather pompously and suspiciously.
At this point I was becoming rather dangerously close to losing my temper and told him, in no un certain terms, that I wanted the address so I could send them a letter and it was none of his business anyway, as it was simply his job to be of service to his employers customers. This had the desired effect and he suddenly blurted out the address.
So, please find enclosed the mobile phone. Also could you email my last months account to me so I can pay it and that will be the end of our association. I'll send a copy of this letter to you by email if I can find an email address to send it to. I daren't risk another one hour chat on the phone with someone in India so I'll probably hopefully get it off your web site.
(Personal details removed)
Try the Vodafone facebook page as well...........and online.help@vodafone.com.au
I hope you sent the devise by registered post as well..........please say you did!!
I think it most likely you will be getting a phone call from Vodafone fairly soon!!
Vodafail.com Moderation Team