26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
15027 Someone from VIC thinks vodafone is BAD and getting worse at 31 Jan 2011 08:27:07 PM
I knew i wasnt going to get great reception when i signed up but its jus getting worse, mms messages sent that never reach the recipient, dropped calls when im supposedly in high signal areas, 3G reception but never loads, long delays when trying to call someone someties takes minutes jus to start calling amd jus not getting any reception anymore, switching asap
31 Jan 2011 08:28:35 PM: Check out the how to complain link at the top of the page, follow all of the steps such as contacting vodafone first about your issue. If that doesn't work, escalate to the TIO, and they should be able to get you out of your contract penalty free.

Best Of Luck.

Vodafail.com Moderation Team
8 Feb 2011 12:13:05 PM: I have just spent 40 minutes with the Vodafone techincal team to be told that they have to initiate an investigation in to the network in my area and that I have to give them 3 examples of my phone dropping out or never connecting. I gave them this & now they will only test the 3G network and come back to me in 5 business days, to which I won't have any service for this whole time, THEN I have to switch to the 2G network, try this for 24 hours, get 3 examples and then call back to get that investigation lodged also. This will then take another 5 working days, so all up half a month of no service before they will even contemplate cancelling my contract penalty free. IF, however, there is no network issues as they see it, then bad luck! There's nothing they can help me with.....