Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
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14991 Someone from QLD thinks their gain is Out of Contract at 31 Jan 2011 09:08:09 AM
I have about 19months left on my Vodafone contract. After problems with coverage, internet and telephone calls dropping out I have decided it best to changer carriers as Vodafone is becoming too painful. I phoned Vodafone this morning and lucky for me I was only transferred three times and within 45 mins and the representative admitting there were coverage problems in my area I was offered to cancel my contract. I have been advised a parcel will be sent out for my handset to return to Vodafone, I can transfer my number from today onwards to another carrier and all cancellation fees will be credited.
My only concern is the representative did not give me a reference number or anything in regards to our conversation only her name and that she has made notes on my account. Lets hope it all works out ok and if so I am very glad they listened and have allowed me to opt out at no cost. I will be going to Telstra. As they say you pay for what you get and sometimes the more expensive option is definitely worth it.
My only concern is the representative did not give me a reference number or anything in regards to our conversation only her name and that she has made notes on my account. Lets hope it all works out ok and if so I am very glad they listened and have allowed me to opt out at no cost. I will be going to Telstra. As they say you pay for what you get and sometimes the more expensive option is definitely worth it.
people wonder why i love telstra so much so many people think they are a sneaky company, well optus and vodafone are sneakier. My optus bill was always a fucking yo-yo every month it was a different price well with telstra it is $79 a month nothing more!..