26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14964 Someone from ACT thinks vodafone is Learning to grin and bear it: Vodafone's bad month at 30 Jan 2011 05:23:37 PM
very interesting reading in the media coverage section regarding The Optus networks almost identical problems, this is actually the second time round for me on this stuff!

Learning to grin and bear it: Vodafone's bad month

capacity issues with Iphone and Android devices being on networks is a big and obvious problem!

All thats happening is thats it's Voda's turn right now, they'll get it fixed just like Optus did.

I encourage everyone to please read this article, maybe have a re-think about the fact that this can happen on other networks, it's a mobile phone thing, not a provider thing!

indecently moved from the Optus network in 2008 cause of the exact same problems, went to Vodafone and it was great, now its crap so gonna go back to Optus cause they have fixed it all now, but when i finish there gonna prolly go back to Vodafone case they'll have it fixed by then, and i did much prefer Vodafone until all these problems happened.
30 Jan 2011 05:51:52 PM: Vodafone clearly didn't plan ahead to allow for smartphones such as the iPhone and Android phones. This is a far more serious problem than what Optus went through and never was Optus in such a poor state like Vodafone are now.

For reference sake the NextG network has never suffered from this problem, the difference between the NextG network and Vodafone is that the NextG network can plan ahead and is already improving a flawless network. Yet Vodafone wait until customers are leaving left right and centre and then they start to look at what is wrong.

What is funny is that Vodafone continue to charge their customers for a service that is not working for the majority and worse than that they are signing new people up all of the time making the problem even worse.

They really need to fix their network and whilst they claim they are doing that it is far too little far too late. I would guess this is costing Vodafone a fortune with the amount of people leaving them and additionally going through the TIO (which costs vodafone even more money).
30 Jan 2011 05:56:44 PM: your so right it was all in my imagination not having service for 4 months and paying for it having Optus tell me this is a normal part of 3G, your right i totally dreamed all that
30 Jan 2011 05:59:27 PM: if you read the article it clearly states and is certainly on the public record that Vodafone has been investing big money in their networks as do Optus and Telstra.

Did you read it?
30 Jan 2011 06:22:55 PM: Regardless of whether Vodafone say they are investing money or not the poster at 30 Jan 2011 07:51:52 PM: has quite rightly pointed out it is too little too late. The damage to the reputation and credibility of Vodafone has been done. Had Vodafone identified and confessed at an earlier time that there were significant network performance issues instead of blaming those network issues on, the user, the mobile phone, the sim card and the numerous other scapegoats, all of the total PR disaster and customer experience disaster could have been avoided.
I see little to be gained on a circular argument, when the question has been asked and answered previously on many occasions.
30 Jan 2011 06:43:25 PM: @ OP is that why Nigel Dews made a public apology to customers? Incidentally more than a month ago.

Vodafail.com Moderation Team