26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Comment on the Vodafail Report

ACT (5)Everywhere (139)NSW (61)NT (1)QLD (19)SA (4)Somewhere else (5)TAS (1)VIC (31)WA (12)
Share on facebook
14906 Someone from NSW thinks the report is Everything! at 29 Jan 2011 03:14:49 PM
I have been with Vodafone for 4 years now and in the last 6 months the service has deteriorated to the point that the ACCC should be investigating if this company is fit to stay in business. I get texts and voicemails days after people have sent them, I contstantly have "no Service" and I am unable to phone Lara on 1512 to get an update on my cap usage due to "technical difficulties". I want to put in simple terms what all this means to me. I am a mum of 2 teenage children living on the Central Coast of NSW. The 17 yo attends school in Sydney and I have to pick him up from the train at different times. The 14 yo works at an Ice Cream shop sometimes finishing at 11.30 at night. Due to the lack of service from Vodafone my children are often left at train stations unable to contact me, or if they finish work early they cant contact me to pick them up. I cannot tell you the stress it puts me under constatnly texting my child to see if they made it work, or are on a particular train and have no reply - for days! Sometimes I just go and sit at the train station as I have no idea if they are on the train or not. I am on a $49 cap, $69 cap and $79 cap on one bill. That is $200 a month I pay to Vodafone so I can be totally frustrated and stressed. THis month my bill was $364 as my son went over his cap as every time he texts or rings 1512 it says "we cannot process your request due to technical difficulties". The recent privacy breach was the last straw. It is a disgrace that this company is still in busines and signing up new customers. As I sit here and type this my phone says "No Services"so I cannot contact my 14yo to see if she is finished work yet so she will just have to walk home. And I am paying money for this! I cant even ring Customer Care to complain as I have no service. Yet if I go into a store they tell me they cannot help and to call Customer Care!! I am so frustrated and do not know where to turn.
My childrens safety is jeopardised and my life is so much more stressful than necessary due to the fact that I unfortunatley have Vodafone as my mobile provider.