Vodafail.com - Looks like Vodafail to me.

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1479 Someone from VIC thinks vodafone is 11 out of 10 at 23 Dec 2010 05:38:07 PM

Knew about the stores not letting existing Vodafone customers to upgrade iPhone 4s, so I went into the store and said I'm with Optus, and then they told me they had stock, brought the phone out. When I told them my number THEN I revealed I was existing Vodafone customer and forgot I changed my SIM only plan just lately, they then brought the phone back inside and said can't sell it to me. Good way to keep your customers?

23 Dec 2010 05:58:35 PM: It's not the staff members choice, they aren't hiding them from existing customers, the system prevents them from doing it. Standard process for an upgrade is like this: Go into account, select new plan, enter IMEI number. As soon as an iPhone4 IMEI is entered the systems stops and doesn't let the staff proceed.

What the upgrade customers get though is a credit to their account when they upgrade over the phone, as well as being able to upgrade from the 21 month mark. New connects don't get that benifit.

Moral: It wasn't the staff that made the choice so don't act like they are decieving you.

23 Dec 2010 06:37:08 PM: proves that voda dont care about their existing customers

23 Dec 2010 06:44:24 PM: How does giving them a $30 credit, 3 months off their contract and a dedicated line prove that?

23 Dec 2010 07:26:45 PM: to the above poster. i have been fighting for months. i am not one of those people who is nasty when i come into store but i have been fighting. i have been having problems for 6 months. i have had ten sim swaps. 10! i finally this week have been released from my contract after 6 months of fighting. if voda knew about this problem before the public did why weren't they giving people this credit when they were ringing up with these issues?!?!?! why make so many of us suffer for months on end?!?!?! they didnt have to say the extent of the problems. just some sort of timeframe. in those 6 months i was told we are upgrading we are upgrading we are upgrading. upgrading to what? bare capacity? history with optus, telstra overseas networks would have told them how many people they could support on their infrastructure. why sign up all of these people when you cant support them. i can understand there has been some impact with everyone onto a smartphone like fat kids on cupcakes but not like this. anyone who wore massive termiation fees for leaving vodafone out of sheer frustration (over netowrk issues only) in the last six months should have their cases reviewd. look back to see if you got charged loads of connection fees and got overbilled too and see if you have a case as well

23 Dec 2010 08:07:07 PM: If you come into my store and try to trick me or call and try to trick me our little interaction and my ability to service your needs will end then and there. I don't need to be tricked to be trained up or to prove your misguided point. Having iphones in store is random and rare. Having a guaranteed upgrade processed through the upgrades team is a certainty and the extra freebies is icing on the cake. New customers are being treated secondary not upgrading customers. I urge you never to try that in my store. I won't be pleasant if you show a lack of respect and courtesy to any of my staff. -Store Manager

23 Dec 2010 09:12:59 PM: well said mr store manager :)

24 Dec 2010 07:22:05 AM: @ Store manager - and just where exactly is your store so that we can avoid trying to trick you????

24 Dec 2010 08:20:00 AM: Hey Mr Big man Store Manager. we dont need you to tell us to leave your store, your company is doing that job for you.

24 Dec 2010 10:29:37 AM: Store Manager- Just because people are Voodoofone customers, I don't think it is appropriate to speak to them like a primary school teacher. Voodoofone customers are not stupid and bad, and they will grow up and leave Voodoofone forever, while Voodofone has to engage in the practices outlined above to get new customers. Not unlike the ploys of the tobacco companies in the past.Aaah- I see now- I think I know where former tobacco company employees have found employment.

24 Dec 2010 11:10:36 AM: Listen to yourself, "Voodoofone", what are you 12? Perhaps if you acted like a normal person you might be treated like one. Making claims about staff when you have no idea just makes you seem ignorant.

24 Dec 2010 11:46:04 AM: 1:10:36 I'm sure it would be enriching if you illuminated us with what "normal" means to you? And please highlight the claims you allege I have made about staff. I do plead guilty to being ignorant of how disgusting Voodoofone is. I have been punished- I became a customer.Oh- and congratulations on using personal attacks instead of trying to defend the indefensible. It (the ad hominum) probably works well on Voodoofone customers, who must be stupid.What else would explain how they came to be Voodoofone customers? Apart from the sharp practices outlined by the first poster? Apart from believing false advertising?

24 Dec 2010 12:05:51 PM: A normal person would both understand that the staff are hired to perform a job. A childish title like "voodoofone" doesn't achieve anything other then show how much of a sad individual you must be. As for "personal attacks", you started of by referring to staff as ex tobacco spokespeople, associating the stigma of known PR Spinsters to simple sales people. Last I checked we weren't giving people cancer and claiming otherwise. The so called logical fallacy you refer to of vodafone customers being stupid is your comment, not mine. The thing is that this site represents the vocal minority not the happy majority. We still make sales, and we still have happy customers resign at the end of their contracts.

This whole post was about a person trying to decide a store in order to obtain a phone, one that is such a consumerist device at that. How is that the sales persons fault?

24 Dec 2010 12:08:12 PM: Should clarify, that's happy customers re-signing up. The iPhone doesn't have the greatest display for these text boxes.

24 Dec 2010 09:40:18 PM: 02:05:51 PM Please read what I wrote before carefully- It may have SUGGESTED that some ex -tobacco employees found employment with Vodafone. You would not be one as you have really only demonstrated fairly amateurish technique.Clumsy deceptive paraphrasing, a little bit of schoolteacher, quite a bit of personal attack, hyperbole, obvious lies,etc. Oh, and BTW, are you really oblivious to scientific publications, and the educated opinion of Dr Charlie Teo, possibly Australia's most skilled brain surgeon at present, on the correlation of mobile phone use and, in particular,brain tumours? Like tobacco products- not quite Law Court "proof"- but something just short of it.But, good chance that Voodoofon's share of the responsibilty will decline, partly because so many of its customers have so much trouble getting a signal to their handset.

25 Dec 2010 06:50:18 AM: Oh so because you suggested it, it somehow isn't a personal attack? So if I suggested that you were an idiot that wouldn't be a personal attack either? As for the work of Charlie Teo, (who's relevance to someone decieving a store to get an iPhone is a bit of a stretch), you'd be a bit naive to think that salespeople aren't aware of the the required SAR reading for all phone which represent how much radiation a phone produces whilst in a call. All phones being sold in Australia, and most civilized countries as well, are required to stay under the limit, and currently all phones Vodafone sell are legal. So please, find out some evidence of Vodafone giving brain tumors and also denying that they do give brain tumors, as that is what your insinuating.

Also no one is impressed with your supposed intellectual responses, all you come as now is someone looking for a fight. Perhaps the Vodafail staff should ban you for trolling, not like you've created any discussion of merit. Oh and that reminds me, as your posts are wildly of topic, where have I lied at all like you claim, go forth and provide a breakdown with proof.

25 Dec 2010 10:49:05 AM: Ok enough on this. Please do not personally attack people or draw obviously inappropriate comparisons between sales staff at the stores and cigarette company staff. We will not hesitate to block people from posting who consistently post low quality content. Please settle down, take a deep breath and enjoy the holidays. Thanks for your understanding -Vodafail.

25 Dec 2010 02:44:32 PM: 08:50:18 AM: Your last,almost incoherant rant, I think, demonstrated perfectly what I had written.Particularly clumsy deceptive paraphrasing. However, I'm not here to critique your performance in manipulating people, which,I believe, is exactly where YOU came into this post."deceiving a store"? A Voodoofone employee wailing about deception is priceless!That has actually made me laugh!We can stay very much on the topic of deception and Vodafone if you like.8-D I think the initial poster was writing about something else- Actually- well done-steering the attention away from that, and then employing the time-honored tactic of when the bullying doesn't work, whine to someone with more power. Personally, I hope the Moderator gives you a taste of what it's like to complain fruitlessly- then you may get a bit of empathy for most the people on this site and what they have experienced.

25 Dec 2010 06:07:04 PM: Have you actually read the initial post? It does clearly state he tried to get one by telling them he was with Optus, then revealing he was with Voda. Sounds exactly like deception to me, in fact there's numerous posts by people about said deception. I noticed you avoided pointing out the lies as well, couldn't find any or prove anything eh? The moderator actually warned you as well, not I. Move along, your time here is done. I'll be moving upwards to talk to normal people and assist as I can.

25 Dec 2010 06:49:13 PM: Yes please move on. The post at 23 Dec 2010 09:26:45 PM made a number of valid points and the VF employee made a number of valid points too. However the last few comments on both sides haven't been very useful or helpful. I can see you are both quite passionate and have contributions to make, so please keep it substantive and move along to different posts.