26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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14764 Someone from ACT thinks their gain is nearly fair at 27 Jan 2011 03:42:23 PM
I took my new Voda smartphone overseas in September, and made sure I read all the instructions and fine details to make sure it was switched on to Vodafone Traveller so my phone would work overseas. I even called Voda before I left & made sure I'd done it right, & they said I had. My travel partner had done the exact same thing with his Voda iPhone. Sure enough, I get to San Francisco & my phone's can't connect to any network there - its access is dead as a dodo. His worked, mine didn't, nomatter what we did (and we're no luddites). Eventually, with no other options, I hunted down an internet cafe - because you had to email them if it was a tech difficulty! My 4am query marked "Urgent - no access" was eventually responded to by a person 9 days later, who then 'activated' my account for overseas use (i.e. what we'd done back home weeks before). All up, I had a completely unusable phone for over 11 days - including through a family health crisis when I couldn't even call home. Today I asked them for an apology and a credit for the 11 days. I didn't get the apology (of course! but worth asking), but they did give me a $20 credit on the account. That's pretty close to my pro-rata monthly fee, so I figured that'd have to be good enough. It's not a massively inspiring story, but hey, it's something. Solidarity fellow Voda sufferers!! Ciao.
28 Jan 2011 09:08:34 AM: Update: Voda just offered to waive $110 from my $300 bill for the month when coverage was at its most choppy here in the ACT. Listen, I've spoken to 4 different Voda staff in the last 2 days, and 3 of them were really good - **MUCH** better than when I tried to address these issues in December and January. If you're not yet ready to go the TIO, it may be worth one last call.
In December my waits were 28-112 minutes & I got "unhelpful" responses (to say the least!). This week my waits were 7-12 minutes, and all bar 1 staff have been understanding and helpful.