26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14716 Someone from NSW thinks vodafone is No network.... FAIL at 27 Jan 2011 07:12:54 AM
There is currently no reception for Vodafone Customers in Bathurst.... massive fail.

Last time this happened was in 2009 and Bathurst Vodafone users did not have reception for 3 days
27 Jan 2011 07:26:14 AM: actually 1 day.
27 Jan 2011 04:43:23 PM: This is a TELSTRA error. A TELSTRA part failed and caused an outage from about 5pm yesterday. TELSTRA had to deliver and install the part. As of 5pm the issue has been fixed and normal service has resumed.
27 Jan 2011 04:44:43 PM: Oh and last time the problem didn't affect everyone at the same time. The outage was noticable for quite a few people and did last a few days at least unfortunately.
27 Jan 2011 05:03:42 PM: 27 Jan 2011 06:43:23 PM ... Vodafone passing the buck again?
27 Jan 2011 05:14:19 PM: No sorry 27 Jan 2011 7:03:42. It is a fact that at some point all networks use Telstra infrastructure. Your comment is not helpful and is inaccurate.
27 Jan 2011 05:39:59 PM: No mention of it being Telstra's fault on the website: http://vodafone.custhelp.com/app/answers/detail/a_id/3730

No Telstra customers complaining of the issue on Whirlpool.

Got a link to it on the Telstra website? as you are not supplying any evidence to prove otherwise.
27 Jan 2011 08:40:03 PM: its a telstra part.no telstra services were effected so nothing have to be shown on the website.explained by the staff at the store properly how its telstras equipment to me was understandable.thanks vodafone bathurst you guys rock!