Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1465 Someone from NSW thinks vodafone is a sad huge fail at 23 Dec 2010 09:51:08 AM
I've been a Vodafone customer for years. Things were awesome until 2010 until now I never had a bad word to say about them. At the start of the year I lost total reception for three days, I rang Vodafone and they gave me a discount for that month, only had to pay half my bill so I was happy with that. It was simple and easy.
The last 3 months I have had more days without reception than with. This also includes numerous in store sim swaps with staff who were very apologetic and helpful, but limited in what they can do. I've used different phones and I just don't have the reception Vodafone use to give me. I've emailed Vodafone numerous times only to be told 'they will launch an investigation with their technicians and someone will contact me within 5 business days' No one does. I try to phone Vodafone and I spend hours on hold and speak to no one, or I get disconnected. This also means tying up a land line that is not mine as my mobile phone is the only phone number I have.
Finally fed up with it all, I contacted the TIO asking them to contact Vodafone on my behalf to release me from my contract - done with in one week. No penalty due to me, no early exit fees they just asked that I pay $150.00 to keep my phone or send it back. I'm paying the $150.00 to keep my phone as it would cost me more to buy a new one.
Sadly how Vodafone have treated, or should I say not treated me with my questions and frustrations I may have been more inclined to 'wait it out' but as the mobile is my only contact number, I need reception, I need to be able to use it for it's intended purpose.
I have read many of the posts on here and people comment that you can go and get 'ripped off' by other phone companies - I don't have a problem paying for what I'm getting, so long as I'm getting it.
The last 3 months I have had more days without reception than with. This also includes numerous in store sim swaps with staff who were very apologetic and helpful, but limited in what they can do. I've used different phones and I just don't have the reception Vodafone use to give me. I've emailed Vodafone numerous times only to be told 'they will launch an investigation with their technicians and someone will contact me within 5 business days' No one does. I try to phone Vodafone and I spend hours on hold and speak to no one, or I get disconnected. This also means tying up a land line that is not mine as my mobile phone is the only phone number I have.
Finally fed up with it all, I contacted the TIO asking them to contact Vodafone on my behalf to release me from my contract - done with in one week. No penalty due to me, no early exit fees they just asked that I pay $150.00 to keep my phone or send it back. I'm paying the $150.00 to keep my phone as it would cost me more to buy a new one.
Sadly how Vodafone have treated, or should I say not treated me with my questions and frustrations I may have been more inclined to 'wait it out' but as the mobile is my only contact number, I need reception, I need to be able to use it for it's intended purpose.
I have read many of the posts on here and people comment that you can go and get 'ripped off' by other phone companies - I don't have a problem paying for what I'm getting, so long as I'm getting it.
23 Dec 2010 03:06:43 PM: You also took some responsibility, communicated your issue and reached a satisfactory conclusion. All customers experiencing difficulty should follow your example. However you may receive a no answer for various reasons. You may have to suck it up and accept that you signed a contract.