26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14644 Someone from Somewhere else thinks vodafone is Its service at 25 Jan 2011 08:32:27 PM
Hi, I'm Sagar from India. Me and many of my friends are using vodfone. Recently one of my friend got a terrible problem by vodafone....Here is it...>

Rishi Sethi
I have a vodafone number/connection for past 11 yrs last yr i went with a complaint to the vodafone store and there i was offered a new sim of similar number without any charge. i took the same and had to pay rs. 1000/- towards advance rental. no receipt was issued and i was told that the number would be activated in a few hrs and within 24 hrs it would be converted in post paid as it was initially pre-paid. Then in a day the phone/number was activated (7838388212) and i rcd. around 10 verification calls however and they would ask me if i had any query however when i put forth my query they would say we will revert back after consulting our seniors. naturally this never happened. However suddenly without any intimation they disconnected my number and when i called their helpline they refused to lodge a complaint (details and name of tele-officer /person to whom i had talked was also given to their appellate officer). Then suddenly i rcv a call from Ms. Arunima from vodafone store (call details provided to appellate officer and also recording available with vodafone) that the address given by me does not exist (i have been residing their for 25 yrs paying municpal taxes and also have a had a old number for 12 yrs at this address). On this i told Ms. Arunima how is it possible and also told her abt the humilation i had to face due to disconnection and why were they arranging the visit so late so she told me that earlier also a visit had taken place around 4-5 days ago and that time they had met my guard (though i do not even have a guard). Then i told her that i did not want their number and she shld refund my money .. she promised a refund ASAP and said that she would get back to me after consulting her seniors as to how early would they refund the money. However she did not respond or take my calls or respond to my sms (still saved be me). Then suddenly one fine day after around 16-18 days of taking the number i rcv a welcome call on my old number stating my number has been activated. i told this person that i had already been promised a refund by arunima and he said he would check and revert (call details provided to appellate officer and also recording available with vodafone). Thereafter i have been regularly following up with vodafone however to no avail. NOW MS SHWETA MEHTA FROM NODAL OFFICE HAS OPENLY THREATENED ME THAT THEY WOULD NO LONGER REPLY TO MY MAILS. Further despite almost 50 mails and reminders no action is being taken... NOW THEY HARRASS ME BY DISCONNECTING SERVICES (LIKE SMS) ON MY NUMBER. NOT DELIVERING BILLS.. NO COMPLAINTS ARE LODGED ON MY CALLS TO THEIR HELPLINE..