26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14619 Someone from Somewhere else thinks vodafone is at 25 Jan 2011 03:16:31 PM
I once worked for Vodafone and three. But got a new job before i totally lost my soul.
A lot of staff are not trained properly. A lot of the time they are left up to their own devices to figure out anything else that cant be found on the website.
They try their hardest, but that is probably why there is often mis-information and confusion and its not really the call staffs fault when things go wrong, its the management.
Also there is a high turnover of staff because they fire people who don't make amazing-through-the-roof-sales which always ensures there are new confused people working there.

I am ashamed that i worked there, but at least i can shed some light on why its such a fuckup.

28 Jan 2011 04:42:28 PM: I don't think you should feel ashamed for working at Vodafone,You left, and you posted here.