26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14542 Someone from Somewhere else thinks vodafone is Very poor service at 25 Jan 2011 07:02:10 AM
I'm in NZ and the service sounds just as bad over here... I was trying to cancel my service with them and couldnt even get through in the afternoon till there customer service desk closed only 9pm so thought would try call at 10am in morning (much quieter time?) No way.. waited nearly an hour to get through after being dropped the first time to have a very useless non english speaking phone representitive. Getting through was the easy part compared to cancelling with them!! They lost my request the first time. Never ever going through anything to do with Vodafone again!!!