26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14534 Someone from Somewhere else thinks vodafone is Big Time Fail at 25 Jan 2011 06:07:57 AM
From Auckland, NZ.
About 5 months ago got a new Iphone from vodafone on contract, I was previously on prepay.
The Iphone arrived, went to activate the new SIM, waited for 40 mins to get to a person, then was asked what colour the sim pack was, as it needed to be the same colour as my previous prepay sim pack. WTF? Told I needed to be put through to the "Iphone Activation Team" which was closed for the day. Called back the next day after work, waited for nearly an hour, then got told by the operator that I was at the wrong dept and needed to call this 0800 number.!!! WTF!! called next day and waited for another 40 mins, and finally got my SIM activated. Coverage sucked in terms of signal strength, data was slow and calling them always took 40+ minutes to get through.

I have changed to Telecom XT and its amazing. Data is fast, reliable and so is signal strength. Best decision I ever made.

Also changed my home broadband from Vodaphone to Telecom. I have been battling them as I was suppose to be on ADSL+2 but my router would keep losing connection, I had to set it to ADSL1. I am a network engineer, so I know what I was doing. THeir support just offered stupid resolutions which got me no where.I Was getting 1.5mbps on VF and on Telecom I am getting 17mbps!

To everyone, get out if you can.