Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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14533 Someone from Somewhere else thinks vodafone is Extremely at 25 Jan 2011 05:56:48 AM
Since sorted... but here goes: Six months ago we signed up for Home Phone Wireless. We were put onto a free calling area that did not include where we lived. Our phone number had been previously used and we were getting a lot of calls for another person. I request a new one and was given one. One hour later they called back and changed the number to a third one. Our phone bill was becoming increasingly hard to read (not that it was easy in the first place). The simply request to get our free calling area corrected resulted in another new phone number. Three months later issue finally sorted. Next issue: Vodacom ceased working. Rang help desk. Said they would call back at 12pm next day to see if issue was sorted. Never rang back so I rang at 2pm. Was told to take stick & sim card to nearest store to get replacement. Told them service not good enough, they didnt know what was wrong with it. Pack up screaming baby and drive 30 mins into town. Vodem stick replaced but would not replace sim card. Finally after ranting and raving and getting husband to contact the woman he'd been dealing with a Head Office they finally gave me a new sim card. During my conversations with Vodafone I have advised them that since we have had nothing but problems with their services should I ever want to terminate our contract that I WILL NOT be paying their disconnection fee. Thanks I feel better now that I know I'm not the only one. Let us let them know that its not ok to not hold up to their part of the deal.