26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14468 Someone from NSW thinks the report is Vodofail network at 24 Jan 2011 04:11:25 PM
For the past 10 weeks i have not been able to recive one text/sms. i have been a loyal Vodofone customer. But this is to much. I called them up 10mintues ago and the call lasted for 9mins and they kept lying to me. Then they give me some lame customer servive Bull Shit (sorry for my profanity but if you cant recive sms for 10weeks what would you be in.)

This is way to much time being wasted i give up on Vodofone now. There has been over 12Thousand complaints so far about their network problems this is to much time to move on to either Optus or telestra.

24 Jan 2011 06:32:33 PM: Since the Vodafone / 3 'merger' all of 3's customers are now using VF towers. the towers cannot cope with the increase demand for data etc and that is why your calls / connections are dropping out. You are entitled to exit your contract without penalty if they cannot deliver the service you signed up for. Remember to say that you are unable to connect anywhere including outdoors! good luck