I signed up with vodafone in september 2010. Ever since I've had unreliable internet connection and call dropouts. About 3 weeks ago internet connect became all but non-existent (1 hour plus to DL a 1MB file - thats worse than dial up if I recall). The reason I signed up was the fact that they offered more data allowance (1.5GB + 1GB for 12 months). I cannot use ADSL at my home so I was planning to supplement my telstra wireless connection with my phone (as a portable wifi hotspot). but the phone (as a wifi hotspot) is as useful as tits....you know the rest. I also use email frequently while I'm out and about for work and study so I've been considerable disadvantaged and inconvenienced with gmail conversations that are "unable to load". I tried 5 times to call 1555 but I'm not prepared to wait over 1 hour to have my call answered ( I think thats reasonable), they alo mentioned a 'callback' option on the website but Lara didn't seem to want to tell me that. Anyway, I called one sunday morning and it was answered almost immediately but an Indian man who asked if I'd turned the phone off and on again or tried the SIM in another phone. I didn't say it, because he's only doing a job, but I thought why should I have to try the SIM in another phone - I got a phone from vodafone brand new. anyway, apparently a 'team' of engineers will investigate the problem and call me back within 5 days....here I wait with bated breath. If not call in 5 days I will contact the TIO and get out of this contract......straight to telstra for me (never thought i'd say that.