Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14357 Someone from NSW thinks vodafone is epic at 23 Jan 2011 07:13:42 PM
I recently moved to Bathurst from Tamworth and i have to say that for a town of that size, reception is crap (customer service isn't much better)! Even tho it says i have full 3g, do u think i can load a webpage? Yet back in Tamworth yesterday, web pages load without a hitch! I asked the staff in the store @ bathurst why i couldn't get webpages to work and they looked at me like i'm an idiot. Hmmm, lets try a test then. In Bathurst, pages don't load. In Tamworth and Dubbo, they load fine. In all cases it showed full 3G. If i have to put up with this for the next few years, i'm going back to telstra!
23 Jan 2011 07:16:13 PM: Check out the 'How To Complain' link at the top of the page, Just escalate your issue to the TIO.
23 Jan 2011 07:17:29 PM: i hear u. its sad tho that store staff obviously don't have a clue about network issues - they're probably as much in the dark as the rest of us, but still, the whole "you'll have to call customer service" schtick is getting quite old.
23 Jan 2011 07:20:41 PM: Thanks to 09:16:13pm - i think i'll just pay out my contract and swap to telstra - not even worth going to the TIO. I'm really annoyed that i can't load webpages here! my flatmate has the exact same phone (iPhone) as me and is with Optus and he has no issues here at all. oh well, that's life i suppose!
23 Jan 2011 07:22:50 PM: TIO would save you paying out your contract, but the choice is yours. Best of luck :)
23 Jan 2011 07:44:24 PM: i have a similar problem - VF staff told me to reboot my phone whenever it happens. yeah right, i'd constantly be rebooting my phone! the only time i can load a web page is if i'm lucky enough to connect to HSPDA
23 Jan 2011 07:45:43 PM: sorry neglected to mention i'm in penrith, so larger area than bathurst