26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1434 Someone from QLD thinks vodafone is at 22 Dec 2010 07:11:41 PM
wow. I am amazed at how selfish and materialistic people are these days. any excuse to complain about the most minuscule and pathetic issue in life.

Heres an idea.. start complaining when you are living in a third world country with NO money to even buy a phone, NO such thing as telecommunications to even get service, NO education to even know what technology is, let alone a constant struggle to stay hydrated and fed. That is what I would refer to as "pain".

put things a little more in perspective for you?
22 Dec 2010 07:24:56 PM: There are plenty of problems affecting people's lives all over the world. However these issues are affecting people's lives here in Australia. They are paying for a service that they are not receiving, dropped calls and poor reception are costing them money and creating stress.

Also, there looks to be a vodafail facebook group created by someone in Ghana.
http://www.facebook.com/group.php?gid=280862743083
22 Dec 2010 07:27:50 PM: because vodafone is the only network in australia which occasionally "drops calls"

its called a 'deadzone' you dimwitt.

and if the most stressful thing in your life is the signal on your mobile phone, you obviously live vicariously through other people
22 Dec 2010 07:40:07 PM: if your child has emergency medical issues that may threaten their life, and you cannot count on your telecommunications provider to keep contact with your child, I'm sure you will not feel this issue is minuscule or pathetic.


Also by your logic, anyone who has enough food to survive should not complain about anything? Having people who have the courage and tenacity to complain when something is not right, such as when companies take advantage of consumers, or when people's rights are being infringed upon, is how a society fights injustices and moves forward to a better society. That is why we have the ACCC, TIO and ultimately, the judicial system.

Third world countries face a whole host of challenges much more immediate in terms of survival than ours - that is true, but that does not mean we should all accept the status quo of our society because there is always room for improvement and it is up to all of us to make it happen.
22 Dec 2010 07:52:34 PM: If you do need to make an emergency call, from any network, and you find you have no reception, call 112. It will scour for an available tower no matter what network and use that one. I believe this feature also works worldwide.
22 Dec 2010 08:34:44 PM: Ahhh the courage and tenacity of internet users to complain via a specifically themed blog. A force for deep societal change.
22 Dec 2010 10:10:06 PM: ahhhh derr emergency calls can be made anytime anywhere with anyones reception. get it right
22 Dec 2010 10:39:10 PM: Original poster- I agree, but part of getting a grip is having the courage to take on bullies opressing or robbing people.
23 Dec 2010 08:37:41 AM: whoever this is SHUT UP!
We can all agree that there are bigger issues in life and all around the world. I, for one, am from a 3rd world country and am very privileged to be in Australia. HOWEVER, why should we be paying for services that are NOT being provided to us correctly when we could be using this money to better help those who you mention?

Stop trying to act like you're more superior because you're thinking about the people in 'real pain'. How much do you do for those who are more needy than you? Tell us, buddy. Have you even been to a 3rd world country? Maybe.