26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14307 Someone from Somewhere else thinks vodafone is at 23 Jan 2011 01:49:17 PM
I just want to share my experience of Vodafone in Auckland, NZ.
For two years (2007-2008) I found as a Half Moon Bay resident, paying on an annual plan, reception had continual dropouts on account of transmitter clashes according to two of their technicians. Receipt could be coming from Glendowie, St Johns, Highland Park and other points of the compass.

Now back in the area in 2010, on a prepay I find that:
1) I get through to Vodafone to be able to select the options for adding funds without problem, but although the 12 digit prepay numbers are dialled correctly, they do not necessarily get heard correctly. Today (23.1.11) on entering the correct number for a new prepay voucher, although this number was only entered once, Vodafone automatic voice advised me that I had exceeded my attempts (only one) to enter the voucher number.
2) Yesterday, although a V8 card enabled me to dial an Australian Vodafone mobile number correctly twice, on the third attempt, I was informed by the automatic message system, that calls to that network number were not permitted!
3) Worse, on 29 November, I was speaking to a landline source a few minutes before midday. Yet a critical text message, lack of receipt of which has potentially affected my longevity, sent at 12.01 by the same source, did not arrive until two hours later! Thanks, Vodafone!