Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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14117 Someone from NT thinks vodafone is Pretty ordinary at 22 Jan 2011 07:38:50 AM
Signed up again for 2yrs about 6mths ago because last time I was with this Telco, I found them great.I did my homework and looked at coverage maps, talked to vodafone staff in stores about coverage etc to make sure that they could meet my needs. I was told that in my area there was full 3G coverage and was only getting better as the tower upgrades would be completed in the very near future. I took the plunge and resigned. Mistake. Every time I call another Vodafone mobile (for free) it cuts out after a few minutes, not to mention that the service in my house is very patchy considering I live in a metropolitan area. The internet / apps are painful to load and have only gotten worse over the time. Coverage is unreliable, and like so many out there was told that it must be my handset and they swapped SIM cards. Coverage is worse. I feel thst customer service has slipped dramatically since I was last with this carrier and I feel they are just reading from a cheat sheet and do not understand what they are talking about. I am very dissappointed with my Vodafone experience this time and I am really hoping that I can get out of my contract as they have not fulfilled their part of the agreement and provided me with the services that I pay for. Not happy and neither is my workplace because they cannot contact me half of the time.