26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13926 Someone from NT thinks vodafone is relentlessly shite at 21 Jan 2011 02:39:21 PM
I'm not longer in this mess because I gave up and coughed up. I had been with Vodafone for quite a while and in the N.T. - even inner city Darwin area, the reception is rubbish. I'm talking ZERO bars. From inside my house, anywhere in my house in one of the oldest suburbs of Darwin, very close to the city center, I have to leave my phone on my windowsill in hope of gaining reception. If I get a call I must run outside and even then I am at a high risk of reception fail. I had complained a few times to the HORRIBLE staff at Casuarina Vodafone but they say 'that's just Darwin' and 'All the carriers have this problem'. Let me tell you now, that this is RUBBISH. Since I switched my phone now gets reception inside my house and never drops out outside. YOU LIE, VODAFAIL. YOU LIE. When my phone died I went into Vodafail and enquired about what I could do. The phone had simply deteriorated from a functioning Nokia N95 to one that wouldn't work. There was no incedent or anything like that. I was told by the DISGUSTING VODAFAIL CASUARINA STAFF that my only choices were to pay out my contract and enter into a new contract with Vodafail or pay out my contract and go elsewhere. Some way to treat a loyal customer. I asked if there was anything they could do, any deals, any help on perhaps repairing the phone and the fat little goth behind the counter told me in the rudest of no uncertain terms that bad luck, whatever you do you have to pay up, we dont care. I then said why should I stay with you when I can go to telstra who had a better deal on at the time and had better reception? She bassically then told me to f-off to Telstra then, she doesn't care. So I did. And my HTC Desire Andriod never misses a bar. And I have never had a bill quite as large as some of my Vodafail bills. And the staff were rather pleasant. This isn't an add for Telstra, I think they all pretty much stink but Vodafail stinks the most. They sent me the $300 bill of course. I paid... eventually.