Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13807 Someone from NSW thinks vodafone is should be shut down! at 21 Jan 2011 11:31:36 AM
Not only did calls drop out, reception was bad and their voicemail system is useless. I missed several very important calls because of vodafail, one of them being a job offer! I never got notified of a missed call and the voicemail wasn't working for weeks. I moved house and changed my address with vodafone, also had a redirection for my mail put on for 12 months, They kept sending the same bill to two different addresses. Called 3 times to correct the problem. Then the 4th time I called (cause it still hadn't been fixed) they tell me they couldn't find my details for my current address, which they were sending mail to, in the system and I needed some 4 digit pin (I could never remember) to change my address. I went through a series of departments about the stupid pin, then after an hour of the worst customer service ever, I asked to speak to a supervisor cause I was not happy. The person on the other end of the phone refused to put me through, gave me all sort of excuses that the supervisor was in a meeting etc etc, then finally 15 mins later they were out and ready to take my call. They refused to give me their contact details and didn't want to help me. 2 hours later and lots of yelling later I still wasn't even sure if the address thing had been sorted out. The call centre was in Egypt by the way! 2 days later my contract ended and I switched to telstra and have not had an issues since! Oh and they kept sending zero dollar amount bills to me for 4 months after my number had been switched over to telstra.