Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13784 Someone from NSW thinks vodafone is very at 21 Jan 2011 11:14:57 AM
My phone is with vodaphone, my husband's is with Telstra. Most of the time I have little to no service whilst he has full service with crystal clear reception.
My bill this past month was 5 times the usual amount purely because my calls keep getting dropped and I have to call the person back. Multiple times.
I have rung Vodaphone to have my phone unlocked so I can use as foreign sim whilst travelling; first they couldn't find my phone on their system (it IS a phone bought under a vodaphone contract - unfortunately), then they say it takes a week to unlock and incurs a charge.. Previous phones with Optus were able to be unlocked almost immediately with no charge. It has been a week and still not unlocked.
Grrrr....!!!!! I don't understand how Vodaphone aren't subject to any sort of regulatory or fair trading governance that can call them on their blatant theft and immoral business practices.
My bill this past month was 5 times the usual amount purely because my calls keep getting dropped and I have to call the person back. Multiple times.
I have rung Vodaphone to have my phone unlocked so I can use as foreign sim whilst travelling; first they couldn't find my phone on their system (it IS a phone bought under a vodaphone contract - unfortunately), then they say it takes a week to unlock and incurs a charge.. Previous phones with Optus were able to be unlocked almost immediately with no charge. It has been a week and still not unlocked.
Grrrr....!!!!! I don't understand how Vodaphone aren't subject to any sort of regulatory or fair trading governance that can call them on their blatant theft and immoral business practices.
There is government legislation which overrides their one sided contracts, and the wording is something like.... "Goods must be fit for the purposes which they were sold for"