Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1375 Someone from NSW thinks vodafone is going to have to be honest. at 21 Dec 2010 06:01:15 PM
Here's a plan.
Everyone, visit at least one Vodafone store this week.
Loudly protest your issues and convince at least one new customer not to sign up. Direct them to this website.
I'm not suggesting for a moment that the staff should be the target. But since Vodafone are practicing false and misleading conduct and there is no mass media campaign to alert the public, it is up to us to talk the truth.
DO YOUR BEST TO DISCOURAGE NEW CUSTOMERS FROM JOINING VODAFONE UNTIL THEY CAN REASSURE THE PUBLIC THAT THEY ARE OFFERING A SERVICE THAT THE CUSTOMER WOULD EXPECT.
Everyone, visit at least one Vodafone store this week.
Loudly protest your issues and convince at least one new customer not to sign up. Direct them to this website.
I'm not suggesting for a moment that the staff should be the target. But since Vodafone are practicing false and misleading conduct and there is no mass media campaign to alert the public, it is up to us to talk the truth.
DO YOUR BEST TO DISCOURAGE NEW CUSTOMERS FROM JOINING VODAFONE UNTIL THEY CAN REASSURE THE PUBLIC THAT THEY ARE OFFERING A SERVICE THAT THE CUSTOMER WOULD EXPECT.
We have been getting a few compliments on this site so I'm hoping to add a feature tonight so we can mark posts as compliments or complaints. That way we have an accurate estimate of the complaints vs. compliments. Thanks for your support.
Take a moment and think how you would feel if someone came to your place of work and did this.
I actually think the store staff are not bad, just the 'meat in the sandwich'.
But, unless Vodafone is forced to broadcast it's issues to potential customers, I can't think of many other ways to warn the general public.
I guess it is ultimately a case of caveat emptor - at least sites like this and Whirlpool exist for consumer information. Well done Vodafail.com!
That would be detrimental and obviously the wrong way of going about things.
"I'm not suggesting for a moment that the staff should be the target."
hence the comment about calling security is ridiculous.
"VoodooFone- where you have to practise the Dark Arts to get it to work"
A) You go into a store and blame staff for a technical fault which obviously they didn't create nor are in fact in charge of fixing you should have your right to inhale oxygen taken away from you.
B) If you go into a store and act that way and someone from Vodafone chooses to alert authorities there are a number of charges to do with disruption of business practices and they can even go as far as to say harassment, as well as harassment (on the customers behalf) if the customer chooses to see you in the negative light. Think of the legal ramifications, do you want to be arrested possibly because you have a grievance with staff who aren't even at fault? Places like Mirvac or Westfield will not take nicely to people disrupting their rent payers.
Would you please let me know what Vodafone store you are located at ?
i will be organizing a protest out on the footpath of your store , and please please do what you say you will do and escort me away , the NATIONAL press coverage will be interesting , are you also going to deny my rights as a citizen to protest at the absolute crap service YOU provide?
interestingly you defend your staff , they are the ones encouraging people into signing contracts , contracts they are fully aware Vodafone cant meet
is there a reason there isnt much info on prepaid services, i have 2 pre paid Vodafone phones , very cheap phones , 1 is a 0415 number and the other is a 0416 number , the 0415 number works in any unlocked phone i have put it in , the 0416 number worked in every phone i put it in until about 6 days ago (no service ,goes straight to message bank) , i thought the actual phone was broken , so i put it into another phone ,same problem , so i get another Samsung unlocked phone from big w(brand new),yep thats it, it still doesnt work (yes there is credit on the sim) being a prepaid Sim i dont care very much about it , i now use optus ,thanks to absolutely no help from vodafone( im not suggesting it is network related ,, for all i know it could be the sim thats the problem)
YOUR ATTITUDE IS AN EXAMPLE OF THE LACK OF CUSTOMER SEVICE THAT YOUR WHOLE COMPANY PROVIDES. Vodafone should be BANNED from signing up new customers, and invoicing ANYONE for ANY service, until you can meet the contractual obligations WITH YOUR CURRENT UNHAPPY CUSTOMERS..
So Mr. BIGMOUTHED GUTLESS TOOL, let us know WHICH SHOP IS YOURS SO WE CAN EXCERSIE OUR RIGHTS TO NOT GIVE YOU A SINGLE CENT OF OUR MONEY..
LOSER