26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13735 Someone from ACT thinks vodafone is Payment issues at 21 Jan 2011 10:34:32 AM
Every couple of months I discover that my auto payment is cancelled by vodafone. I usually find out when I'm told I don't have credit for a call rather than any notification from Vodafone. In Dec 2010 I did get a text stating my account was overdue and when I rang to find out why they aren't debiting money for i each month, I discovered that it had not been paid for 3 months and I was in fact now liable for late payment fees. After liaising with a customer service rep & her manager in India, the overdue charges where dropped. However I find this constant failure on Vodafone part to keep their payment system operational tedious and an serious contemplating changing suppliers.