26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13629 Someone from NSW thinks the report is Well done at 21 Jan 2011 09:32:34 AM
I'm so glad you took the time to make this website. I got so fed up with Vodafone's total lack of customer service that I switched to a new provider. Their contempt for their customers is breathtaking - I have had conversations with customer service reps who would flat out tell me there was nothing they could do about my particular issue (which was usually pretty normal, eg - I'm having trouble paying my bill via your automated pay by phone service - can you please help?) so I was left with no recourse. Except take my business elsewhere - so I did. You suck Vodafone. Shame, because you were the best there for a while. What happened?