Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13626 Someone from VIC thinks vodafone is Horrid at 21 Jan 2011 09:31:42 AM
I went to use my phone and it was disconnected, I had rang and after taking over and hour to get it soughted, as I could not understand the person I was talking to. I had told them that I had paid by direct debit to which they organised, and was ringing to let them know that the money had come out and I could prove it by bank statements. I faxed the bank statements through as they advised me to do, and that they would contact me. 2 hours later, my phone was still disconnected so I rang them back, and they stated that they had not received my fax, however records indicate that it had gone through fine from my end. Cut a long story short I had to ring them three times. So it ended up been approx 6 hours without a phone. I then rang back and threatened to take it to Consumer Affairs. My phone was back on within 10 mins after that. Absolutely Useless Vodafone. Not any credit back, and letter of apology, after they then realised they were wrong! You should not be allowed to provide this service, I can now only speak highly of Telstra and Optus! Goodbye Vodafone, its a pleasure to be leaving you!