26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1357 Someone from SA thinks vodafone is VodaFarkew at 21 Dec 2010 02:49:00 PM
Just getting angrier and angrier at being forced to run around in circles and not get anywhere, except angrier.At least I am collecting evidence for the ACCC and a potential class action.
21 Dec 2010 03:56:17 PM: Don't run around in circles, go to the TIO because it costs vodafail money every time someone complains to the TIO and then they start to worry that the CIO's $1.5 million pay packet might be in danger of a non renewal.
21 Dec 2010 04:24:45 PM: Assuming that the industry funded TIO isn't part of the problem. It can be as stonewalling as VodaFarkew- perhaps worse.At least with VodaFarkew, you know what they're doing. With the TIO, they keep you guessing for a while, as you run around, submit to their requests, correct their mistakes, re-submit stuff that has been "mislaid", or "misunderstood". Etc etc etc.
I think the ACCC should just force telcos, VodaFarkew in particular to put up signs in print and in braille and have non-stop audio saying something like "We are lying about just about everything, except we are crap, and there's nothing you can do about it without sacrificing a lot of your free time, so suck it up."
21 Dec 2010 04:41:35 PM: Actually, I agree- @ the first f**k around by VodaFarkew, or whoever, go straight to the TIO. Just don't expect them to be much use. It's not unheard of, though. The Thereseinstadt cases.(no offence intended to anybody- I am not trivialising ANYTHING.)
21 Dec 2010 07:43:58 PM: To 6:24:45 Everybody likes to think they're important. You have a problem, you take the time to sort it out. Call centres for any business can't hire an infinite amount of staff so that you don't have to wait. Everybody calling is just as self centred and needy as you and has a long winded complicated communications issue which takes time and energy to solve and isn't going to be quick unfortunately but if you want that solution...
21 Dec 2010 08:18:51 PM: But when I am spending multiples of tens of hours, UNPAID, and Vodafone is basically just saying "Computer says no-o-o", and is clearly just waiting for me to give up, and then to be put through much the same thing by the industry- funded TIO, I think I have a valid complaint. What makes Vodafone shareholders and the CEO so much more important than me? Lucky its not easy for me to find out who,possibly the one person on this planet (except an apologist for VF or theTIO)) would ever call me "self-centred and needy". The defamation laws in Australia are draconian. The money was unimportant- it was the knowingly blatant deceptive advertising, and my knowing that most people would just give up and "suck it up".
23 Dec 2010 03:19:25 PM: If it's taking you 10s of hours to resolve a drama with a Telco you're doing something wrong. Get some help. Pop into a Telco shop, they usually speak fluent customer care and would love to help. ps not at christmas or weekends we're too busy ;) PS: Take a long hard look at yourself
24 Dec 2010 12:15:17 AM: I'll take your personal attack and stupid assumptions on board, and recommend that as well as attacking me, you read some of the other people's experiences on this website. It would require you to pull your head out of your aaaa*se.
27 Dec 2010 01:37:55 PM: Not at weekends or Christmas we are too busy signing up more stooges! What a classic! But if your service doesn't work you still take my money like clockwork every month! How about I pay you when i feel like i am getting reasonable service from network and staff and you decide when convenient for you to fix the problems preventing me getting the service i am paying for?