Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13325 Someone from WA thinks vodafone is very at 21 Jan 2011 07:38:14 AM
When purchasing a new phone and plan, I was told by Three rep to change from Three to Vodafone and that my friends on the Three network could still call me for "free". They have since been charged for calls made to me. Impossible to get through on phone to discuss the issue.
Reception seems to be getting progressively worse. Should have gone to Telstra.
Reception seems to be getting progressively worse. Should have gone to Telstra.
21 Jan 2011 09:45:38 AM: i have been told the same as well its very dodgy
21 Jan 2011 12:16:00 PM: Yes the catch is you need to ensure the 3 plan has been updated. I had the same issue with my wife calling my Vodafone work mobile. We were getting charged so I rang and spoke to a 3 rep and they advised that in order to get the free calls we needed to update our plan. Couldn't see that in any small print.