26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1308 Someone from SA thinks vodafone is I will hate them till I die at 21 Dec 2010 09:09:35 AM
More about misleading and deceptive advertising and the TIO "acting like their little lapdog". Not about the fine print in a brochure being printed in white on a pale yellow background.
21 Dec 2010 01:10:25 PM: another person that hasnt got a clue what they are talking about.TIO?? lapdog??? u serious?? its like a big conspiracy thing isnt it?.vodafone and TIO are taking you all over and screwing you fot i good lord your post lacks facts.
21 Dec 2010 01:19:50 PM: Facts? You want facts? I spent roughly 20 hours assembling the facts and evidence and getting it to the TIO in their preferred manner.Plus hours arguing the toss with them- the TIO that is. I have a huge wad of printed and electronic communication, to back up what I'm saying. I'm also up to date with Defamation laws and there is no way I would have written what I did if I couldn't prove it and show that it is in the public interest. Sorry if you think I should waste more of my life submitting it to you@fairies at the bottom of the garden.
21 Dec 2010 01:24:02 PM: Sounds like you didn't get the answer you WANTED.
21 Dec 2010 01:40:09 PM: Because I didn't get the phone I PAID for, based on Vodaf*ck's printed advertisements.Looks like you work for the TIO, so you should know who funds them. When the TIO makes a resolution Based on (deliberately?) misunderstanding the oft- repeated facts, AND overlooks statements by Vodafone which were PROVED to be lies,I think I am pretty safe writing what I did. BTW-I have been offered a refund plus interest (you may already know that?)- I just don't trust Vodafone to actually refund the money once I've posted the evidence(the phone) off to them. And then I have to gear up for another will to live destroying engagement with the TIO.
21 Dec 2010 02:09:35 PM: http://www.tio.com.au/about_tio.htm#6
The TIO is an industry-funded scheme, deriving its income solely from members who are charged fees for complaint resolution services provided by the TIO. Members consist of telecommunications carriers, telephone carriage providers and Internet Service Providers (ISPs).